Solar Power Systems, Sales, Installation & Service in Gold Coast, QLD

SolaX Solar Inverter No Utility Message

The SolaX Solar Inverter No Utility message is letting you know your inverter is not detecting any power from the grid. When your SolaX solar inverter is operating correctly the inverter light will be a solid green. A Red light indicates that your inverter has detected a fault with the system. The particular fault details are displayed on the screen, and if you’re reading this I bet you’re seeing a No Utility message!

SolaX No Utility Message – What does it mean?

The SolaX Solar Inverter No Utility message indicates the inverter is not detecting any power from the electricity grid.

There are a few things you can check right away that might fix the error message:

Make sure your Solar Supply Main Switch in the switchboard is set to ON (usually the up position). If your inverter is not located near your meter box it should have an AC isolator installed next to it, make sure that this is also in the ON position
Confirm you are not experiencing a blackout at the time, if you are the “No Utility” message is normal
Make sure the AC plug is firmly plugged into the inverter

If you have tried the above, and your inverter is still showing the No Utility message. Your next step will be to contact a solar accredited electrician as further testing of your inverter will be required.

What To Do About a SolaX Solar Inverter No Utility message

The SolaX Solar Inverter’s No Utility message may be attributed to an issue with a circuit breaker, a cabling issue, or even damage within the inverter. An accredited solar electrician will need to test the AC components and your inverter to ascertain the cause of the No Utility message.

Should your inverter be faulty, then it may be covered under the SolaX manufacturers’ warranty. SolaxX Solar inverters are covered by a 5-year manufacturer warranty so if it’s still within this period you can make a claim. A warranty claim must be submitted to SolaX for a replacement inverter.

SolaX require the following information when submitting a warranty claim:

Model Number
Serial Number (which should be visible on the side of the inverter)
Proof of purchase (this can be your Tax Invoice, STC Form or paperwork showing the installation date and inverter)

If your inverter is over 5 years old, and therefore not under warranty, you will need to contact a solar accredited electrician to discuss replacing the inverter as soon as possible.

If you are in South East QLD, somewhere near the Gold Coast or Brisbane area, and require further assistance please complete the form above under the URGENT heading so we can help you further.