Ingeteam Solar Inverters, data sheets, user manuals & errors
Ingeteam have been designing and manufacturing Solar Inverters for over 16 years. Ingeteam is a Spanish company and their headquarters in is Pamploma, Spain, although they do have an office in Australia. They manufacture a range of inverters from residential and commercial to solar farm inverters.
Residential inverter models are
- INGECON SUN 1Play – 2.5kW to 6 kW in size (single phase)
- INGECON SUN 3Play – 10kW – 33kW in size (three phase)
The Ingeteam INGECON SUN 1Play and SUN 1Play inverters come with the standard 5 year warranty.
If your Ingeteam inverter is showing a fault message, the first step is to reboot your system.
Ingeteam inverter data sheets and user manuals
Ingeteam INGECON SUN 1Play datasheet
Ingeteam INGECON SUN 3Play datasheet
For convenience, we have put together a list of error messages, possible causes and remedies. If you are not very keen in performing the procedures below, we recommend that you contact a qualified electrician to avoid any injury, data loss or system crash.
Faults and errors for Ingeteam INGECON SUN 1Play inverter
| Alarm | LED Lighting* number of flashes shown |
Description | Solution |
|---|---|---|---|
| Vdc1 overvoltage | Orange, 6 | Overvoltage in DC input number 1 | Check the connections of the PV array, ensuring the series-parallel configuration of the panels is correct, and that the maximum voltage of the inverter has not been exceeded |
| Vdc2 overvoltage | Orange, 6 | Overvoltage in DC input number 2 | |
| Idc1 overcurrent | Red, 1 | Overcurrent in DC input number 1 | Check the installation in the DC part.
If the error persists, contact the Technical Service. |
| Idc2 overcurrent | Red, 1 | Overcurrent in DC input number 2 | |
| Vbus overvoltage | Red,2 | Overvoltage in the bus | Check the connections of the PV array, ensuring the series-parallel configuration of the panels is correct, and that the maximum voltage of the inverter has not been exceeded. |
| Inst. Overvolt. Vac | Orange, 2 | Instantaneous overvoltage at the AC output |
Check the connections of the AC side. Check that the voltage of the electricity grid is within range. |
| Vac out of range | Orange, 2 | AC output voltage out of the defined range |
|
| Inst. Overcurr. Iac | Red, 1 | Instantaneous overcurrent at the AC output |
Check the installation in the AC part. If the error persists, contact the Technical Service. |
| Iac out of range | Red, 1 | AC output current out of the defined range |
|
| Fac out of range | Orange, 3 | AC grid frequency out of the defined range |
Check the connections of the AC side. Check that the frequency of the electricity grid is within range. |
| DC/DC pwm fault | Red, 3 | Firmware fault in the DC/DC phase | Check the installation in the DC and AC part.
If the error persists, contact the Technical Service. |
| DC/AC pwm fault | Red, 3 | Firmware fault in the DC/AC conversion phase |
|
| DC/DC hw fault | Red, 3 | Hardware fault in the DC/DC phase |
|
| DC/AC hw fault | Red, 3 | HW fault in the DC/AC conversion phase |
|
| Temperature alarm | Orange, 4 | Temperature out of operating range |
This may be normal if the room temperature exceeds the maximum of the unit. Check the functioning of the fans. Protect the inverter from direct exposure to sunlight. Cool the room where the inverter is installed. |
| Manual stop | Orange, constant | The inverter has been manually stopped. |
Start the inverter by means of the display. |
| Hardware error | Red, 1 | The inverter displays a hardware error |
Disconnect the DC and AC inverter. Wait until the LEDs go off and re-connect. If the problem persists, contact the Technical Service. |
| Residual current | Orange, 5 | Residual current out of range | Check that there are no insulation faults in the PV array. Check that the stray capacity of the PV array does not exceed the maximum permitted. |
| FW update | Orange, constant | Inverter shutdown due to firmware load |
Normal shutdown due to inverter firmware update. |
| Grid consumption | Orange, 1 | Grid consumption power out of the permitted range |
This may be due to a low irradiance level. Otherwise, check the PV array. |
| Low pow. PV conn. | Orange, 1 | The generated power in the PV array is not sufficient to connect to the AC grid |
|
| Config. change | Red, 1 | Inverter setting change | Normal shut down due to a change in the inverter setting. |
| Isolation alarm | Orange, 5 | Insulation resistance out of range | Check, on the display, that the PV array grounding is correctly configured. Search for an insulation fault in the PV array. If one of the poles is grounded, check the grounding fuse. |
| Satur. alarm Iac | Orange, 5 | AC current saturation | Check the installation in the AC part. If the error persists, contact the Technical Service |
| Low Vdc | Orange, 1 | Low DC voltage | This may be due to a low irradiance level. Otherwise, check the PV array. |
| Blocked fan | Orange, 7 | Possible fan blockage | Check the condition of the fan and that there are no elements that prevent it functioning properly. |
| High temperature | Orange, 7 | Power regulation due to temperature above operating temperature |
Check the room temperature does not exceed the specified maximum temperature and the inverter is not exposed to direct sunlight. Also check the functioning of the fans. |
| Low temperature | Orange, 7 | Temperature below operating temperature |
Check the room temperature is not below the specified minimum temperature. |
| Self-cons. commun. | Orange, 7 | Communication fault with the self consumption devices (wattmeter or INGECON EMS Manager) |
Check the connection of the different elements. If the error persists, contact the Technical Service. |
Faults and errors for Ingeteam INGECON SUN 3Play inverter
| Alarm | LED Lighting number of flashes shown |
Description | Solution |
|---|---|---|---|
| Vdc1 overvoltage | Orange, 6 | Overvoltage in DC input number 1 | Check the connections of the PV array, ensuring the series-parallel configuration of the panels is correct, and that the maximum voltage of the inverter has not been exceeded |
| Vdc2 overvoltage | Orange, 6 | Overvoltage in DC input number 2 | |
| Idc1 overcurrent | Red, 1 | Overcurrent in DC input number 1 | Check the installation in the DC part.
If the error persists, contact the Technical Service. |
| Idc2 overcurrent | Red, 1 | Overcurrent in DC input number 2 | |
| Vbus overvoltage | Red, 2 | Overvoltage in the bus | Check the connections of the PV array, ensuring the series-parallel configuration of the panels is correct, and that the maximum voltage of the inverter has not been exceeded. |
| Inst. Overvolt. Vac | Orange, 2 | Instantaneous overvoltage at the AC output |
Check the connections of the AC side. Check that the voltage of the electricity grid is within range. |
| Vac out of range | Orange, 2 | AC output voltage out of the defined range |
|
| Inst. Overcurr. Iac | Red, 1 | Instantaneous overcurrent at the AC output |
Check the installation in the AC part. If the error persists, contact the Technical Service. |
| Iac out of range | Red, 1 | AC output current out of the defined range |
|
| Fac out of range | Orange, 3 | AC grid frequency out of the defined range |
Check the connections of the AC side. Check that the frequency of the electricity grid is within range. |
| DC/DC pwm fault | Red, 3 | Firmware fault in the DC/DC phase | Check the installation in the DC and AC part.
If the error persists, contact the Technical Service. |
| DC/AC pwm fault | Red, 3 | Firmware fault in the DC/AC conversion phase |
|
| DC/DC hw fault | Red, 3 | Hardware fault in the DC/DC phase |
|
| DC/AC hw fault | Red, 3 | HW fault in the DC/AC conversion phase |
|
| Temperature alarm | Orange, 4 | Temperature out of operating range |
This may be normal if the room temperature exceeds the maximum of the unit. Check the functioning of the fans. Protect the inverter from direct exposure to sunlight. Cool the room where the inverter is installed. |
| Fatal error | Red, constant | Fatal error | Disconnect the DC and AC inverter. Wait until the LEDs go off and re-connect. If the problem persists, contact the Technical Service. |
| Manual stop | Orange, constant | The inverter has been manually stopped. |
Start the inverter by means of the display. |
| Hardware error | Red, 1 | The inverter displays a hardware error |
Disconnect the DC and AC inverter. Wait until the LEDs go off and re-connect. If the problem persists, contact the Technical Service. |
| Residual current | Orange, 5 | Residual current out of range | Check that there are no insulation faults in the PV array. Check that the stray capacity of the PV array does not exceed the maximum permitted. |
| FW update | Orange, constant | Inverter shutdown due to firmware load |
Normal shutdown due to inverter firmware update. |
| Grid consumption | Orange, 1 | Grid consumption power out of the permitted range |
This may be due to a low irradiance level. Otherwise, check the PV array. |
| Low pow. PV conn. | Orange, 1 | The generated power in the PV array is not sufficient to connect to the AC grid |
|
| Power supply fault | Red, 1 | Fault in power supply to the electronic circuit boards |
Check the correct connection of the DC cables. Open the unit and check the correct connection of the control board. |
| Idc grid injection | Red, 3 | DC current fed to the grid out of the permitted range |
Check the installation in the AC part.
If the error persists, contact the Technical Service |
| Config. change | Red, 1 | Inverter setting change | Normal shut down due to a change in the inverter setting. |
| Isolation alarm | Orange, 5 | Insulation resistance out of range | Check, on the display, that the PV array grounding is correctly configured. Search for an insulation fault in the PV array. If one of the poles is grounded, check the grounding fuse. |
| Satur. alarm Iac | Orange, 5 | AC current saturation | Check the installation in the AC part. If the error persists, contact the Technical Service |
| Low Vdc | Orange, 1 | Low DC voltage | This may be due to a low irradiance level. Otherwise, check the PV array. |
| Blocked fan | Orange, 7 | Possible fan blockage | Check the condition of the fan and that there are no elements that prevent it functioning properly. |
| High temperature | Orange, 7 | Power regulation due to temperature above operating temperature |
Check the room temperature does not exceed the specified maximum temperature and the inverter is not exposed to direct sunlight. Also check the functioning of the fans. |
| Low temperature | Orange, 7 | Temperature below operating temperature |
Check the room temperature is not below the specified minimum temperature. |
| High Vdc | Orange, 7 | High DC input voltage | Check the connections of the PV array, ensuring the series-parallel configuration of the panels is correct, and that the maximum voltage of the MPP has not been exceeded. |
| String kit comm. | Orange, 7 | Communication failure with strings reading card (only in versions P and P+) |
Contact technical service. |
| Self-cons. commun. | Orange, 7 | Communication fault with the self consumption devices (wattmeter or INGECON EMS Manager) |
Check the connection of the different elements. If the error persists, contact the Technical Service. |
| Surge arrester error | Orange, 7 | Fault in DC arresters | Check the condition of the surge arresters and replace as required. |
If you need more information, the full details are available in the Ingeteam INGECON SUN 1Play and SUN 3Play Solar Inverter manual’s Troubleshooting section. Check if your Ingeteam Solar Inverter is still within the warranty period so you can contact the equipment installer or supplier for repair if the error continues. If your Ingeteam inverter is outside the warranty period we suggest that you contact a professional solar power expert. If you’re in the Gold Coast or Brisbane area, contact Gold Coast Power Solutions and we will be in touch to provide you with further assistance.
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