At Gold Coast Solar Power Solutions we seem to receive a steady stream of enquiries from people having solar power problems with the system installed by another company: unfortunately they are having issues with the system and they cannot get any help from the original company whatsoever. To ensure that you don’t find yourself a victim of the same fate please take into account the following advice before signing over your hard earnt cash to anyone:
Who Runs The Solar Power Business?
This is important as many solar power companies are run by sales people and business people who are interested in one thing: money. Obviously that is extremely important for any business to be successful however if a solar power company is run by people who have no idea about the intricacies of the products that they sell if an issue comes up in the future will they be wanting to help you? Unfortunately we see this continually with some of the larger national or statewide solar power installation companies – when solar power problems arise the customers have to deal with a major run around to try and get any service from them – and that is with they are even still in business! When your solar power system has an issue you want it sorted out ASAP – any down time on your solar power system is costing you money!
Where Is The Solar Power Companies Office?
This is important as if you start having issues with your system is there someone you can actually get in front of and talk to about it? We hear many stories from customers being left on hold and passed through departments when they have an issue that needs to be fixed NOW! If the company is not local are they going to have a local representative that can promptly service your needs?
If the companies office is a few hours away you can be assured that the company will not be in any hurry to try and sort out an issue that has developed with your solar power system. If you are not local you are a thorn in the side that they do not want to know about after they have taken your money. Local service from a reputable local company is by far your best bet.
How long has the business been trading under it’s current trading name?
Unfortunately we have heard too many stories of solar power companies having major issues with their customers so they close the business down only to re open under a different trading name a few days later! They may state years of experience in the industry but has that been in ripping off people under another name? BEWARE! The Gold Coast has a bit of a reputation for scammers and sharks – do some due diligence and use a business that has stood the test of time. If they have been around for a number of years and you cannot find too much bad feedback from customers on forums such as Whirlpool then the chances are you have a reputable company.
What Solar Power Products Are On Offer?
We see people time and again who have been sold rubbish but all they were interested in at the time was the kW rating of the system. After a year or so when the solar panels or solar inverter fails and the company that sold them the system has disappeared they are stuck with a white elephant. To avoid this before signing anything check the following:
Manufacturer and Model of solar panels
Manufacturer and Model of solar inverter
When you have this information do some quick research on the products on offer. Check for any negative feedback on internet forums such as Whirlpool and make sure that the inverter or solar panels are not rebadged by the company selling them! Unless it is an SMA or Fronius solar power inverter this will usually mean if a warranty issue comes up it needs to go through the rebadged company – if they are not around we have seen it too many times that the manufacturer won’t honour the warranty because the product is rebadged.
Don’t be fooled by the product being CEC certified for Australia – the Clean Energy Council passes any solar panels and inverters that meet its set minimum requirements. These requirements do not cover anything to do with the business behind the product they are certifying!
Too many people have been caught in traps involving solar power. By taking the advise on this page you should be able to navigate the solar power problems successfully and have a solar power system that will perform well for years to come!